Utility Assistance

What We Do

CSC provides utility/energy assistance, primarily funded by the Low Income Home Energy Assistance Program (LIHEAP) to help our community with basic essentials that everyone needs and deserves. Our passionate energy assistance staff work with clients and local energy providers to assist low-income community members by paying towards their utility bills, no shut off notice or late bill required!

Utility Assistance available for households affected by COVID-19 pandemic. Call (541) 704-7632 and leave a message with your information.

Did you know CSC has energy assistance appointments year round? Schedule for heating and cooling assistance when you need it.

Looking for simple ways to lower your utility bills and stay more comfortable year-round? Check out our energy education page for tips!

Learn more about eligibility, the energy assistance program and the process of receiving energy assistance with CSC.

Energy assistance is a program that helps low-income individuals with a once per year payment to their heating/utility bills. Energy assistance is available year-round, and does not require a shut-off notice or past due bill.

No, this program is for individuals and residences only.

Once the application process is complete, you will be notified of the amount that will be “pledged” on your behalf and then we will pay that amount to the utility company directly. Your pledge amount is based off of your household size and income.

You do NOT need a shut off notice, or a past due bill, to apply!

No! You need to continue paying your utility bill. If it is too much for you to pay, call your utility company and arrange a payment plan and tell them you’re getting assistance from CSC. Once processed, it can take 2-3 billing cycles to post in your utility account.

Call your utility company and let them know you have an appointment with CSC and ask to arrange a payment plan. Even if it’s a very small monthly payment, it encourages them to work with you and prevents a shut-off.

We have a small (but mighty!) staff that is not able to return the number of calls we receive each day, as they spend most of their time assisting clients and the community. For that reason, we use an automated phone system, so you don’t have to wait for a staff to schedule. As our funding is county specific, be sure to call the correct number for your county.

Appointments

Scheduling an Appointment

Did you know CSC has energy assistance appointments year round? Schedule for heating and cooling assistance when you need it. Because of high demand, there is typically a wait for appointments, but you can always check back in daily for no shows and cancelations.

To schedule an appointment, call the scheduling line for your location and use our automated system–this is the only way to make an energy assistance appointment.

Using our Automated Phone System

  • You will need your phone number and social security number to be identified in our system.
  • Make sure the call-back number you enter is the proper number to reach you at. This is used for verifying your identity, calling you before your appointment and gets linked to your appointment.
  • If the system says there are no more open appointments, as our openings fill up fast, we recommend calling around the 1st of the month as that is when we open the following month’s availability.
  • Our system is open to calls 24/7, so you can call outside of CSC’s normal operating hours.
  • Occasionally, we will have “outreach dates” in our calendar, which is when our staff travel out of our offices and standard service areas to meet with clients that live out in outlying areas. Select this option if needed and we will try to fit you in or schedule a phone appointment.
  • After your appointment has been scheduled, you must wait to get a confirmation number. If you don’t get the confirmation number at the end of the call, you do not have a secured appointment and will have to redo the process.
  • Important note: please bring all required documents. If you don’t have all the documentation, your appointment may need to be rescheduled.

Energy Conservation & Tips

While everyone’s home is different, it ’s possible for a typical household to save $300 or more a year in energy costs through weatherization and utility assistance.

Weatherization

Our weatherization services are free. We partner with local utility companies to improve the energy efficiency of homes in our area. Weatherization keeps homes warmer in the winter and cooler in the summer and can save money on utility bills.

Energy Education

As part of our utility assistance program, Community Services Consortium offers free energy conservation information to help those we serve learn more about how to save energy in their homes and reduce their utility bills.

Eligibility Information

For more information about our Utility Assistance programs or to learn about eligibility, contact your local Community Services Consortium office and browse the documents provided here.

What do I need to qualify?

Energy Assistance may be available to households that meet the following criteria:

  • Household income meets the income guidelines
    Please note: a household is anyone living in your residence (family, roommates, etc.) using the same energy source. See list of eligibility documents for what we will need from all household members.
  • Use our automated phone system to schedule your appointment. You will need the information for all household adults to schedule.
    Please note: during our busy season (December-March) there may be limited appointment availability.

List of Eligibility Documents

Please note: These documents are required for all adults living in the household, including family and/or roommates, not just the person applying.

Utility Assistance Locations

For more information about our Utility Assistance programs or to ask about eligibility, contact your local Community Services Consortium office.

Benton County

545 SW Second St., Suite A
Corvallis, OR 97333
(541) 752-2840

Lincoln County

120 NE Avery, 2nd Floor
Newport, OR 97365
(541) 265-3293

Linn County

250 SW Broadalbin, Suite 2A
Albany, OR 97321
(541) 926-7163

Lebanon Satellite Office

3000 S Santiam Hwy
Lebanon, OR 97355
(541) 926-7163

Lincoln County

120 NE Avery, 2nd Floor
Newport, OR 97365
(541) 265-3293

Linn County

250 SW Broadalbin, Suite 2A
Albany, OR 97321
(541) 926-7163

Utility Assistance Resources

We’re always available to help answer your questions about energy conservation, weatherization and how to minimize your energy costs.